This Self-Exclusion Policy governs Time-Out and Self-Exclusion options for 100jili players. It outlines the steps to take a temporary or extended break, how these measures affect account activity, and the support available. No person under the age of 18 may gamble, and we promote responsible gaming at all times.
Time-Out is a short term break from all 100jili products. You select a period from the options shown in your Account Profile. During Time-Out you may not deposit funds, withdraw funds, or access any 100jili product. If you decide to revoke Time-Out, this can only occur after 24 hours from the initial request. When the Time-Out period ends, the account is automatically reactivated and normal activity resumes.
Self-Exclusion is a longer term pause designed to suspend activity for a defined period. To initiate this measure, contact our Support team by email and inform us of your decision to pause activity on the Website. Upon receipt of your email, your account will enter the first stage a 24 hour cooling off period during which no gambling activity is permitted. After the cooling off, the available self-exclusion periods will be presented for selection. There can be no variations of the pre selected periods. To proceed, you must reply by email confirming the chosen period. If we do not receive a reply within a further 24 hours, your account will be reopened and confirmed by email. Once Self-Exclusion begins, your account will be disabled and you will not be able to deposit or withdraw funds for the duration of the exclusion. Upon expiration, the Self-Exclusion period ends and the account will automatically re-activate.
If you wish to revoke a Time-Out or Self-Exclusion before the end of its term, please submit a written or electronic notice as described above. The Company will consider such requests but retains absolute discretion to deny revocation, or to impose new terms in its sole discretion.
When setting up your account you may impose controls such as deposit limits, loss limits, wagering limits, or time limits. If you exceed a maximum self imposed limit at any time, you will be restricted from taking further actions related to that limit. Once a limit or exclusion is set, revocation requires a written or electronic notice. The Company will consider such requests but may deny them in its absolute discretion. We will take reasonable steps to ensure self exclusion procedures are observed and to prevent promotional material from reaching excluded customers. The Company is not responsible for activity conducted using alternative accounts or altered registration details, or for inadvertent promotional material sent after exclusion has begun. We strongly recommend seeking urgent professional assistance if you find ways to continue gambling during the exclusion period.
During Time-Out or Self-Exclusion, promotional material from 100jili will be restricted. The customer acknowledges that we cannot be responsible for activity conducted through accounts created with different registration details or where publicity is inadvertently forwarded to the customer.
For guidance and support about gambling related issues, please consult recognized support services. If you require assistance with the exclusion process or account settings, contact our Support team at [email protected]. We may provide information about third party tools offering auto-exclusion as part of a broader responsible gaming program, where available in your jurisdiction.
100jili operates under applicable licensing and regulatory requirements. The company enforces age restrictions and responsible gaming policies in accordance with the licensing authority and local law. This Self-Exclusion Policy is intended to be read in conjunction with the Privacy Policy and Terms and Conditions.
